Return Merchandise Authorization
An RMA is the official authorization from ACRA CONTROL that it will accept product to be returned from a customer site. An RMA is typically granted by ACRA CONTROL when there is a problem with a product which necessitates its return to ACRA CONTROL for repair, rework, or replacement. RMAs are granted by the Applications Department at ACRA CONTROL.
There are several situations which require and RMA. They are as follows:
- When it has not been possible to resolve a problem with hardware through help from an ACRA CONTROL Applications Engineer.
- If your product needs to be returned for an upgrade, as agreed with ACRA CONTROL. If your product needs to be returned to ACRA CONTROL for recalibration.
- In cases where ACRA CONTROL must recall products, RMAs will be allocated by ACRA CONTROL for the respective items.
To submit an RMA, please download the RMA form, fill it out and return it to rma@acracontrol.com for approval. Upon approval, we will issue you an RMA number. Once you receive the RMA number you can return the associated hardware.